CCGS ICT Support
CCGS ICT Support

Hello, how can we help?

Suggested knowledgebase articles:
Submit a ticket
Submit a new issue to a department
View existing tickets
View tickets you submitted in the past

Knowledgebase

  • Top articles
  • Latest articles
Password Reset Proceedure

Category: Passwords

If you have forgotten your password you can request that it is reset:   Students - All members of staff have the ability to reset student passwords, if they are not able to do this they should log a...

Forgetting and Rejoining Wireless Networks

Category: Knowledgebase

Windows 11 WiFi Guide If you have recently changed your password you may need to forget the wireless network in order to connect with your new password. If you cannot log in with your new password, ...

Migrating Files to OneDrive

Category: OneDrive

Please see the article linked below for details on moving files in your User Area to OneDrive

Accessing TEAMS on a XBox or Playstation

Category: Teams

You may be able to use your games console to access Teams for live lessons. XBox and Playstation both have Web Browsers that work the same as on a Laptop or Computer Connect To Teams Using XBOX ONE ...

Transferring a Call

Category: Desk Phones

How to Transfer a call When on a call you can use the transfer button to initiate a transfer, the person on the call will hear hold music from this point on. At this point you can either dial the ...

Voicemail

Category: Desk Phones

Listening to Voicemail Push the envelope button near the bottom right of the phone If you have PIN security on your voicemail it will ask at this point for the pin to be entered, enter this with t...

Phonebook

Category: Desk Phones

Navigating the phone book Push the 2nd button under the screen under "3CX PB" Push enter Scroll down the list or search for the number required The search functions works by typing with th...

Connecting to Printers on a Zenbook

Category: Printing & Scanning

Open the start menu by either pressing the windows key on the bottom left of the keyboard, or clicking the windows icon in the middle of the task bar. Then begin typing 'Company Portal'   Once yo...

View entire Knowledgebase