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Knowledgebase

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Wireless Access for Staff and Students

In order to gain wireless access to the internet across all sites in school you will need to look for the network which is called: CCGSUSER. Once you have entered your network login details you will b...
Restore Previous Versions of Your Work

Please see the article linked below for details on recovering work deleted from your user area (Drive H:)
Replacement ID Cards

When originally issued you will be provided with the 3 items listed below: 1 . The ID Card - this is the card that displays your name, and is programmed to grant you access to the relevant doors and ...
Run out of space in your user area?

You can use the WinDirStat utility on the Start Menu under Utilities to scan your user area to evaluate the space usage. Once the program has loaded, choose your user area (H:) and press okay. This wi...
Computer showing a black screen when you log in?

This experience is typical of your user area being full Please see our knowledgebase article on using WinDirStat to evaluate space use
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Password Reset Proceedure

Category: Passwords

If you have forgotten your password you can request that it is reset:   Students - All members of staff have the ability to reset student passwords, if they are not able to do this they should log a...

Migrating Files to OneDrive

Category: OneDrive

Please see the article linked below for details on moving files in your User Area to OneDrive

Connect to the RemoteApp Feed - Windows

Category: RemoteApps

Please see the linked article below for details on connecting your Windows PC to the CCGS RemoteApp feed

Configuring Self Service Password Reset

Category: Passwords

You may be prompted on sign in to www.office.com that 'More information is required' for your account, alternatively you can navigate to https://account.activedirectory.windowsazure.com/passwordreset/...

Resetting your own Password

Category: Passwords

To reset your own password, you need to have previously configured Self Service Password Reset. Details on doing this can be found in our knowledgebase Navigate to www.office.com and enter your email...

Scanning to OneDrive from a Konica Minolta Device

Category: Konica Minolta

Please see the attached guide for instructions on scanning directly to your OneDrive storage

Locked Projector / Asking For Password

Category: Classrooms and Presentations

After a power outage, projectors may lock and require a password. For NEC projectors, the password is entered using the arrow buttons on the remote and is: Menu, ↑,→,↓,←, Enter For Epson projectors...

Accessing TEAMS on a XBox or Playstation

Category: Teams

You may be able to use your games console to access Teams for live lessons. XBox and Playstation both have Web Browsers that work the same as on a Laptop or Computer Connect To Teams Using XBOX ONE ...

Projector not showing the same as the Computer Monitor?

Category: Classrooms and Presentations

Sometimes a computer does not show the same image on the projector as on the monitor. This is usually the result of a cable previously having been unplugged. This is quick and easy to resolve. On the...

Converting Old Word files in Sharepoint and OneDrive.

Category: Office 365 Helpsheets

See attached article. 

Computer showing a black screen when you log in?

Category: Knowledgebase

This experience is typical of your user area being full Please see our knowledgebase article on using WinDirStat to evaluate space use

Teams Muting and Kicking users

Category: Teams

Please see the article linked below for details on using the features within Microsoft Teams