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Forgetting and Rejoining Wireless Networks

Windows 11 WiFi Guide If you have recently changed your password you may need to forget the wireless network in order to connect with your new password. If you cannot log in with your new password, ...

Wireless Access for Staff and Students

In order to gain wireless access to the internet across all sites in school you will need to look for the network which is called: CCGSUSER. Once you have entered your network login details you will b...

Restore Previous Versions of Your Work

Please see the article linked below for details on recovering work deleted from your user area (Drive H:)

Replacement ID Cards / Lanyards / Card Holders - *** PLEASE READ ***

When originally issued you will be provided with the 3 items listed below: 1 . The ID Card - this is the card that displays your name, and is programmed to grant you access to the relevant doors and ...

Run out of space in your user area?

You can use the WinDirStat utility on the Start Menu under Utilities to scan your user area to evaluate the space usage. Once the program has loaded, choose your user area (H:) and press okay. This wi...

Computer showing a black screen when you log in?

This experience is typical of your user area being full Please see our knowledgebase article on using WinDirStat to evaluate space use

Asus Zenbook Help Guide

How to connect to the Classroom Dock: Connecting to a Classroom Dock   How to duplicate or extend your laptop screen to the projector: Projector not showing the same as the Computer M

How to use Company Portal to install software

Open Company Portal through the start menu or by searching. Select 'App categories' from the sidebar.

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Password Reset Proceedure

Category: Passwords

If you have forgotten your password you can request that it is reset:   Students - All members of staff have the ability to reset student passwords, if they are not able to do this they should log a...

Forgetting and Rejoining Wireless Networks

Category: Knowledgebase

Windows 11 WiFi Guide If you have recently changed your password you may need to forget the wireless network in order to connect with your new password. If you cannot log in with your new password, ...

Migrating Files to OneDrive

Category: OneDrive

Please see the article linked below for details on moving files in your User Area to OneDrive

Accessing TEAMS on a XBox or Playstation

Category: Teams

You may be able to use your games console to access Teams for live lessons. XBox and Playstation both have Web Browsers that work the same as on a Laptop or Computer Connect To Teams Using XBOX ONE ...

Connecting to a Classroom Dock

Category: Classrooms and Presentations

Each classroom has one of two dock types. Both will use the same connector (UDB type C)   Plug the USB cable into either USB port on the left side of you Zenbook laptop.   Your laptop screen w...

Resetting your own Password

Category: Passwords

To reset your own password, you need to have previously configured Self Service Password Reset. Details on doing this can be found in our knowledgebase Navigate to www.office.com and enter your email...

Connect to the RemoteApp Feed - MacOS (Apple)

Category: RemoteApps

Firstly, you will need to download an app called 'Windows App' from the App Store.   Once installed, it should appear at the bottom of your screen. (See outlined App below)   Then launch the Win...

Transferring a Call

Category: Desk Phones

How to Transfer a call When on a call you can use the transfer button to initiate a transfer, the person on the call will hear hold music from this point on. At this point you can either dial the ...

Voicemail

Category: Desk Phones

Listening to Voicemail Push the envelope button near the bottom right of the phone If you have PIN security on your voicemail it will ask at this point for the pin to be entered, enter this with t...

Phonebook

Category: Desk Phones

Navigating the phone book Push the 2nd button under the screen under "3CX PB" Push enter Scroll down the list or search for the number required The search functions works by typing with th...

Connecting to Printers on a Zenbook

Category: Printing & Scanning

Open the start menu by either pressing the windows key on the bottom left of the keyboard, or clicking the windows icon in the middle of the task bar. Then begin typing 'Company Portal'   Once yo...

Restoring Previous Version of SharePoint Files

Category: SharePoint

Please see the article linked below for detail on restoring previous versions of files from SharePoint